Last Updated: 05 December 2025

At Gadgets Buggy, we want you to enjoy a smooth and hassle-free shopping experience.
If you face any issue with your order, you may request a return under the conditions mentioned below.

1. Return Eligibility

A product will be eligible for return only if one or more of the following conditions are met:

  • Product received is damaged or defective
  • Wrong item delivered
  • Product received is missing parts or accessories
  • Product is not as described on the website

⏳ Important:

You must raise a return request within 24 hours of delivery.
Return requests raised after 24 hours will not be accepted.

❌ Not Eligible for Return

The following items cannot be returned:

  • Custom or personalized printed products
  • Personal hygiene products
  • Beauty and skincare items
  • Used, mishandled, or damaged products
  • Products without original box, packaging, or accessories
  • Items with tampered seal or missing serial number

2. Return Process

To initiate a return:

  1. Contact us via Email or WhatsApp within 24 hours of delivery
  2. Share your Order ID and clear photos/videos of the product & packaging
  3. Our quality team will review the issue and approve/reject the return
  4. If approved, a pickup will be arranged from your address
  5. The returned product must be handed over in its original condition & packaging

3. Conditions for Return Approval

A return will be accepted only if:

  • The issue is verified by our quality team
  • The product is unused and in original packaging
  • All accessories, manuals, and labels are intact
  • Damage is reported within 24 hours of delivery

4. Cancellation Policy (Updated & Expanded)

We understand that you may change your mind after placing an order.
To ensure a smooth experience, please review our cancellation terms below:

✔ Order Cancellation Before Shipment

  • You may cancel your order only before it has been shipped from our warehouse.
  • If you request cancellation during this stage, the order will be cancelled immediately, and no further action is required.
  • Orders placed using COD can also be cancelled before shipping.

❌ Cancellation Not Allowed After Shipment

  • Once the order is shipped, cancellation is no longer possible.
  • Shipping, packing, and courier processing begin immediately after dispatch, so the shipment cannot be stopped midway.
  • In such cases, you may only request a return after receiving the product, provided it meets our return eligibility criteria.

⚠ Important Notes

  • If the customer refuses delivery or the courier marks the parcel as “RTO – Customer Rejected,” future orders may be restricted to avoid misuse.
  • Frequent cancellations may lead to temporary or permanent account/order blocking.
  • Any promotional discounts or offers used in a cancelled order may not be reinstated.

5. Contact for Return Support

For any return-related assistance, feel free to reach us:

Gadgets Buggy
🌐 Website: https://modestyc.online/
📧 Email: support@gadgetsbuggy.com